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INTERNATIONAL ORDER POLICY

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Terms and Conditions / Shipping Rate

The following terms and conditions will be applied to international orders.

International Order Policy

  • 1 International orders can be accepted FOR PERSONAL CONSUMPTION PURPOSES ONLY, not for resale or commercial purposes.
  • 2 We sell ROASTED WHOLE BEANS ONLY for international orders.
  • 3 For all international orders, 1,000 JPY will be added to the sales price for handling per each order.
  • 4 Customers shall handle all the necessary procedures for the import of the ordered items (roasted coffee processed in Nagano Prefecture, Japan) under the applicable laws and regulations at their own cost and responsibility, and we shall not be liable for any customers' damages resulting from disposal by the customs or any other restrictions of laws and regulations.
    We may cancel your order when EMS cannot accept shipping the ordered items to your destination, or we judge that such shipping is against applicable laws.
  • 5 We are currently not able to offer the special services for Maruyama Coffee Club Members when you shop via the international order service.
  • 6 We receive personal information of customers when fulfilling orders and use it only to handle orders, deliver products and services, process payments, and communicate with customers about orders, products, and services. We never share the personal information of customers with third parties. Please review our Privacy Policy.
  • 7 THE INTERNATIONAL ORDER SERVICE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICE PROVIDED BY US ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS INTERNATIONAL ORDER SERVICE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE, UNLESS OTHERWISE
    SPECIFIED IN WRITING. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  • 8 These terms and conditions shall be construed and enforced in accordance with the laws of Japan.
  • 9 The Tokyo District Court shall be the exclusive jurisdiction court as the first instance court for any dispute relating to the use of our international order services.

Payment Policy

  • 1 We only accept payment by credit card in Japanese yen.
  • 2 Customers shall make one-time full payment in advance, within 3 days after the receipt of our invoice.
  • 3 Full payment will include the prices of the products, EMS freight charge and cargo insurance, and our handling fee.
  • 4 Orders will be cancelled automatically if payment is not completed by the due date.

Shipping Policy

  • 1 We will arrange shipment of customer orders upon the confirmation of advance full payment therefor.
  • 2 Delivery method for international orders will be EMS.
  • 3 Except busy seasons or irregular occasions, ordered items will be dispatched from our factory within 3-5 business days after the confirmation of payment.
  • 4 Title and risk of loss for the ordered items will pass to the customer upon our delivery to EMS.
  • 5 Customers are responsible for any duties, taxes, or any other obligations that may be required under the applicable laws and regulations for the importing of the ordered items.
  • 6 We will not provide refunds if the ordered items cannot be delivered to customers due to local customs laws and regulations.

EMS Shipping Rate
Please refer to the following sites:
Japan Post Co., Ltd., Website: http://www.post.japanpost.jp/index_en.html
EMS rate schedule: http://www.post.japanpost.jp/int/charge/list/ems_all_en.html

Gross Weight Area1 : Asia Area2 : Oceania / North America / Central America / Middle East Area3 : Europe Area4 : South America / Africa Order Example : 100g Roasted Beans Order Example : 200g Roasted Beans
Up to 500g 1,400 yen 2,000 yen 2,200 yen 2,400 yen 1 pk 1 pk
Up to 600g 1,540 yen 2,180 yen 2,400 yen 2,740 yen 2 pk - 3 pk -
Up to 700g 1,680 yen 2,360 yen 2,600 yen 3,080 yen 4 pk 2 pk
Up to 800g 1,820 yen 2,540 yen 2,800 yen 3,420 yen 5 pk -
Up to 900g 1,960 yen 2,720 yen 3,000 yen 3,760 yen - 3 pk
Up to 1.0kg 2,100 yen 2,900 yen 3,200 yen 4,100 yen 6 pk -
Up to 1.25kg 2,400 yen 3,300 yen 3,650 yen 4,900 yen 7 pk - 8 pk 4 pk
Up to 1.5kg 2,700 yen 3,700 yen 4,100 yen 5,700 yen 9 pk -11 pk 5 pk
Up to 1.75kg 3,000 yen 4,100 yen 4,550 yen 6,500 yen 12 pk - 13 pk 6 pk
Up to 2.0kg 3,300 yen 4,500 yen 5,000 yen 7,300 yen 14 pk - 15 pk 7 pk - 8 pk
Up to 2.5kg 3,800 yen 5,200 yen 5,800 yen 8,800 yen 16 pk - 19 pk 9 pk - 10 pk
Up to 3.0kg 4,300 yen 5,900 yen 6,600 yen 10,300 yen 20 pk - 24 pk 11 pk - 12 pk
Up to 3.5kg 4,800 yen 6,600 yen 7,400 yen 11,800 yen 25 pk - 28 pk 13 pk - 14 pk
Up to 4.0kg 5,300 yen 7,300 yen 8,200 yen 13,300 yen 29 pk - 32 pk 15 pk - 17 pk
Up to 4.5kg 5,800 yen 8,000 yen 9,000 yen 14,800 yen 33 pk - 37 pk 18 pk - 19 pk
Up to 5.0kg 6,300 yen 8,700 yen 9,800 yen 16,300 yen 38 pk - 41 pk 20 pk

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